Knowledge Base

Answer All Your Questions about Taobao, Weidian and Shopping from China. Search previously asked questions or browse by category below.

What  should I do when I'm missing an item the seller supposedly sent to the warehouse?

Ask your agent. At this point in the process the risk should be on them, and it could very well have gone missing in their warehouse.

If that doesn't help, try to get a refund from the seller through your agent, or in the worst case scenario from Paypal.


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