Knowledge Base

Answer All Your Questions about Taobao, Weidian and Shopping from China. Search previously asked questions or browse by category below.

Why can't I log in to my Taobao account?

You're in for a lot of surprises with a taobao account. Sometimes you just can't login. But there's a few things you can try (in order).

  1. Make sure you have the right password
  2. Switch between phone number and username login
  3. Try a different browser
  4. Try a VPN 
  5. Simply wait


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