Answer All Your Questions about Taobao, Weidian and Shopping from China. Search previously asked questions or browse by category below.
The live chat is only available from 8AM to 8PM Beijing Time, for instance that would be
Central European Standard Time: 2AM to 2PM Eastern Standard Time: 7PM to 7AM
On Sundays they are not available at all!
Outside of their office hours, you can leave a message for the Sugargoo support team and they promise to get back to you.
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