Knowledge Base

Answer All Your Questions about Taobao, Weidian and Shopping from China. Search previously asked questions or browse by category below.

Where can I find the sugargoo live chat?

Live Chat Link

The live chat is only available from 8AM to 8PM Beijing Time, for instance that would be

Central European Standard Time: 2AM to 2PM Eastern Standard Time: 7PM to 7AM

  • Pacific Standard Time: 4PM to 4AM

On Sundays they are not available at all!

Outside of their office hours, you can leave a message for the Sugargoo support team and they promise to get back to you.


Have a question?

Our bot is there to answer any question faster than you can look it up.

Ask our Bot