Knowledge Base

Answer All Your Questions about Taobao, Weidian and Shopping from China. Search previously asked questions or browse by category below.

Why is a shipping method not available?

Some shipping methods have weight restrictions. The most common one is 2kg for shipping lines that only support small parcels.

Other shipping methods have item restrictions.

The menu that allows you to choose a shipping service should tell you exactly why this shipping service is not available.


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